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WiebeTech Technical Support is here to help you solve your problems with WiebeTech gear.
If you don't know which product you have, but you have a serial number, use this tool to look up your product.
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Downloads/ FAQs
Finding your answer online will save you time, so please take a moment to read through our FAQ system.
Downloads/FAQs
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Register your product
To receive Technical Support for your product, you must first register your product.
Locating your serial number
Your serial number is located on the back of the product underneath the barcode.
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Contacting Tech Support
If you already have an RMA, your RMA status can be viewed online.
If you cannot find information in our Frequently Asked Questions (above), please use our form to contact Technical Support Online.
Technical Support receives calls and answers email between 8:30 AM and 5:30 PM CST Monday through Friday.
Telephone Technical Support:
- Please have the serial number of your product handy. Information on how to find your serial number is explained above.
- Free phone support is available within the first 90 days of purchase.
- To contact Technical Support by phone, call toll free 866.744.8722
Tech Support Policies
This policy is designed to clarify the Return Merchandise Authorization (RMA) procedures of WiebeTech LLC. This policy is effective immediately and will be adhered to at the time of posting on this web site.
Have a backup strategy!
Our warranty does not include costs associated with data loss (nor do the warranties of other drive enclosure manufacturers). If you do not have an effective backup strategy, you may not be able to recover your data, or the cost of recovery may be quite expensive. Our business is for you to have a great backup strategy. Need help with a plan? Give us a call Toll Free at 866-744-8722 x 2.
Refunds/Returns
Request RMA: During the first fourteen (14) days from the invoice date, a product may be returned to WiebeTech on a "No questions asked" basis. The customer must first obtain a RMA number from WiebeTech's Technical Support Department by contacting tech support.
Cost of shipping returned goods are to be assumed by the consumer.
Since the customer chooses to return the product(s) rather than have them repaired or replaced, no shipping charges will be reimbursed to the customer for products returned for a refund.
Restocking fees: Any product returned after 14 days is subject to restocking fees of:
14-30 days after purchase: 10%
30-60 days after purchase: 25%
After 60 days: 50%
After 90 days: Returns not accepted
No refunds or exchanges will be made on WiebeTech products that were not purchased directly from WiebeTech by phone, FAX or WiebeTech's web store.
Repairs/Replacements
Request RMA:
Any product deemed by WiebeTech as faulty or in need of repair or replacement may be returned to WiebeTech by process of a Return Merchandise Authorization (RMA) number. The customer must first obtain a RMA number from WiebeTech's Technical Support Department by sending an email to Tech Support
RMA forms will be emailed after issuing an RMA number and must be completed and returned with the product(s) being returned. In order to complete the RMA form, customers will need to provide proof of purchase, current shipping information, current phone number and or other information deemed as relevant by WiebeTech. The customer's complete return shipping and contact information including phone number must be included. Post Office box numbers are not acceptable for return shipping information.
RMA numbers that are issued by WiebeTech are valid for 14 days only. After that time a new RMA number must be requested.
Shipping to WiebeTech: RMA numbers must be written clearly and legibly on the outside of the package containing the returned product(s). Any product returned without a RMA number will be held for a period of time deemed appropriate by WiebeTech and then declared abandoned if contact with the sender cannot be made, and may be disposed of in any manner seen fit by WiebeTech.
Cost of shipping goods for repair or replacement are to be assumed by the customer unless arrangements are made in advance. If WiebeTech agrees to pay for shipping costs, only Commercial Carrier Grounds rates will be accepted. Anything sent to WiebeTech at a higher shipping rate will be charged back to the customer or refused, even if an RMA number is present on the package. All products will be returned to customers by Commercial Carrier Ground unless the customer makes other arrangements and is willing to assume expenses.
Return shipping to customer: WiebeTech will ship repaired products by ground shipment at no charge. Ground shipments are usually delivered in 3-5 days. If the customer requests 2nd day or overnight shipping, those costs will be charged to the customer.
Outside the continental United States, customers will be responsible for all shipping, Duties and Taxes. We encourage the use of our resellers and distributors listed on the "Where To Buy" pages on our web site.
Advanced Exchanges
WiebeTech, at its discretion, may issue an Advance Exchange for a product purchased directly from WiebeTech and is deemed faulty or in need of repair or replacement during the first 14 days from the invoice date and that is within the continental United States of America.
A valid credit card must be authorized for the full price of the product sent as replacement before the product is shipped. If the original product is not returned within 14 days, the credit card will be charged.
Shipping Costs
Customers are liable for shipping costs unless arrangements are made in advance. If WiebeTech agrees to pay for shipping costs, only Commercial Carrier Grounds rates will be accepted. Anything sent to WiebeTech at a higher shipping rate will be charged back to the customer or refused, even if an RMA number is present on the package. All products will be returned to customers by Commercial Carrier Ground unless the customer makes other arrangements and is willing to assume the expense.
Outside the continental United States, customers will be responsible for all shipping, Duties and Taxes. We encourage the use of our resellers and distributors listed on the "Where To Buy" pages on our web site.
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April 28, 2008
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